By accessing and using au-pharmacy.com, you acknowledge and agree to be bound by the following terms and conditions in their entirety. Every order placed through our platform constitutes acceptance of our policies regarding shipping, payment, returns and privacy.
Scope of Agreement
Au-Pharmacy reserves the right to update or amend these terms at any time without prior notice. Any changes will be published directly on this page and will take effect immediately upon posting. We encourage users to review this section periodically to stay informed.
Product Information and Accuracy
We make every effort to provide accurate and comprehensive details for each item in our catalogue. However, we cannot guarantee that all descriptions are entirely free of technical errors. Please note that product images are for illustrative purposes only — the actual packaging or appearance may differ slightly from the digital representation.
Limitation of Liability
Au-Pharmacy shall not be held liable for delivery delays caused by third-party services (such as Australia Post, courier companies or customs authorities), public holidays or events beyond our reasonable control (force majeure, natural disasters or industrial action). While we strive to maintain accurate stock levels, product availability is subject to change. Should an item become unavailable after your order has been submitted, we will notify you promptly and reserve the right to cancel and fully refund any unfulfillable orders.
User Conduct Standards
Users agree to interact with au-pharmacy.com in a lawful and ethical manner. It is strictly prohibited to upload or transmit content that is harmful, offensive or infringes upon the rights of others. Any attempt to compromise the security or integrity of our system will result in immediate termination of service and may be reported to the relevant authorities.
Data Integrity and Security
Your sensitive information is protected by SSL (Secure Sockets Layer) encryption and industry-leading security protocols. Au-Pharmacy will never share your personal data with third parties without your explicit consent. Users are responsible for maintaining the confidentiality of their account login credentials.
Shipping Policies for Australia
All orders are processed and dispatched within 24–48 hours of payment confirmation.
Express Shipping: 5–9 business days (fully trackable).
Standard Shipping: 10–21 days (not trackable).
Please note: We do not deliver to PO boxes, temporary hotel accommodation or incomplete addresses. For security reasons, large orders may be dispatched in multiple separate parcels. If your parcel does not arrive within the specified timeframe, Au-Pharmacy will arrange a free re-shipment or provide a full refund.
Free Shipping Thresholds
To offer better value to our customers in Australia, we provide:
Free Standard Shipping on orders over $200 USD.
Free Express Shipping on orders over $300 USD. These benefits are applied automatically at checkout.
30-Day Money-Back Guarantee
If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your items. Please note that we cannot accept returns for products that have been opened or tampered with. In the event of non-delivery, we guarantee a free replacement or a full refund of the amount paid.
Promotional Offers and Incentives
Au-Pharmacy rewards customer loyalty with automatic discounts on repeat orders and exclusive seasonal promotions. Depending on the order value and product category, you may also receive complimentary tablets. All promotional terms are subject to change and will be clearly displayed on the website.
24/7 Customer Support
Our customer support team is available 24 hours a day, 7 days a week. You can reach us via the online contact form on our website or by sending an email to [email protected]. We offer multilingual support to ensure the best possible experience for all our customers, wherever they may be.