Welcome to the information hub of Au-Pharmacy. Here you will find a complete overview of how we process, handle payments for and deliver your orders. At au-pharmacy.com, your convenience is our priority — we offer multiple payment methods and reliable shipping solutions to make your purchase simple and hassle-free.

How Our Pharmacy Works

Step 1
Product Selection and Payment
Choose the medications you need, add them to your cart and complete payment securely.
Step 2
Order Confirmation
Our pharmacy team will verify and confirm your order within 1–2 business days.
Step 3
Courier Dispatch
Once prepared, your order is handed over to the express courier. You will receive an email with full tracking details.
Step4
Email Notifications
Delivery status updates will be sent to the email address you provided. Tip: check your spam folder so you don't miss our messages.
Step 5
Parcel Delivery
Your parcel will be delivered directly to your door. All packaging is completely anonymous and discreet to protect your privacy.

Shipping Terms

We offer two main shipping options for Australia:

International Express Shipping

29.99 USD

Free on orders over $300 USD (AUD equivalent)
5–9 days from dispatch
Full tracking available

International Standard Airmail

14.99 USD

Free on orders over $200 USD (AUD equivalent)
10–21 days from dispatch
Tracking not available

Dettagli Essenziali sulla Spedizione

  • Processing Time: Every order placed on au-pharmacy.com is prepared for dispatch within 24–48 hours. Orders placed over the weekend are processed and shipped the following Monday.
  • Estimated Delivery Times: The timeframes listed are estimates only. Public holidays in Australia, customs inspections or unforeseen logistics issues may occasionally affect the delivery date.
  • Privacy Guaranteed: All items are shipped in plain, unmarked packaging to ensure your complete confidentiality.
  • No Signature Required: For your convenience, standard deliveries do not require a signature upon receipt.
  • 100% Delivery Guarantee: If your parcel is lost or fails to arrive, Au-Pharmacy will arrange a free re-shipment or issue a full refund of your purchase.

Available Payment Methods

We are committed to providing a secure and flexible payment environment. At au-pharmacy.com, we accept the following methods:

  • Visa and Mastercard: Globally trusted and secure payment options.

  • Worldline and Discover: Reliable solutions for fast and protected transactions.

  • Cryptocurrency: For maximum privacy we accept USDT (TRC20/ERC20), Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tron (TRX), Binance Coin (BNB) and Binance USD (BUSD BEP20).

Frequently Asked Questions

How much does shipping cost?

Shipping costs depend on the method selected and your order total. We offer Free Standard Shipping on orders over $200 USD (AUD equivalent) and Free Express Shipping on orders over $300 USD (AUD equivalent).

Can my parcel be delayed at customs?

Most shipments pass through without issues. However, occasional customs inspections may cause minor delays. If your order is affected, contact our support team at au-pharmacy.com and we will help you track its status.

What should I do if my parcel is damaged or items are missing?

If your order has arrived damaged or is incomplete, simply contact our customer service team. We will resolve the issue by re-shipping the products free of charge or providing a full refund.

Is there a charge for re-shipment?

None at all. We will re-ship the product at absolutely no extra cost to you.

Do you deliver to my area?

Yes, we deliver to all states and territories across Australia, as well as to numerous international destinations.

Where are the medications shipped from?

Our high-quality generic medications are manufactured in India and shipped directly from our certified partner facilities to ensure the best possible prices for our customers.

Is packaging discreet? Is a signature required?

Absolutely. We use plain, unmarked packaging with no reference to the contents or our pharmacy. For standard shipping, no signature is required upon delivery.

Will my order be shipped the same day?

To ensure accuracy, every order undergoes verification before dispatch. Most orders are handed to the courier within 24–48 hours of payment confirmation.