How do I place an order on au-pharmacy.com?

Ordering is straightforward: browse our online catalogue, add the products you need to your cart and complete the checkout form. No prescription is required to make a purchase on our platform.

What payment methods do you accept?

We offer a wide range of secure payment methods. You can pay by Visa or Mastercard, as well as Worldline and Discover. For maximum privacy, we also accept a variety of cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), USDT (TRC20/ERC20), Litecoin (LTC), Tron (TRX), BNB and BUSD.

What are the estimated delivery times to Australia?

Delivery timeframes depend on the shipping method selected at checkout:

  • Standard International Airmail: Delivery in approximately 10–21 days.

  • Express Shipping: Fast delivery in 5–9 business days.

  • Please note: The timeframes listed are calculated from the date of dispatch.

How can I contact customer support?

For any enquiry, you can reach us via the "Contact Us" page on our website or by sending an email to [email protected]. Our team provides professional assistance in English, Italian, Spanish and French to ensure all your needs are met.

Can I cancel my order?

You have a window of 24 hours from the time of purchase to request a cancellation. If the products have already been dispatched, you may simply refuse delivery upon arrival and the parcel will be returned to our facility.

How is my personal data protected?

Your privacy is our top priority. At au-pharmacy.com we use high-level SSL encryption and the most advanced security measures to safeguard your data. We never disclose your personal information to third parties without your explicit consent.

Do you offer free shipping to Australia?

Absolutely! Au-Pharmacy offers Free Standard Shipping on all orders over $200 USD. For even faster delivery, we provide Free Express Shipping on orders exceeding $300 USD.

What happens if my parcel does not arrive?

If your order is not delivered within the expected timeframe (10 days for Express or 3 weeks for Standard shipping), please contact us. We will arrange a free re-shipment of your order or issue a full refund of the amount paid.

Is there a satisfaction guarantee?

Yes, absolutely. Every order placed on au-pharmacy.com is covered by our 30-day money-back guarantee. If you are not satisfied with your experience or if your order does not arrive, we guarantee a full refund or a free replacement shipment.